TULSA, OK – June 8, 2023 – After less than a year of mastery in her role as ENACOMM’s Senior Vice President of Business Development Operations, Cagla Darveaux has been promoted to the FinTech company’s Chief Operating Officer, ENACOMM today announced. Darveaux will continue to oversee the leadership of ENACOMM’s project management (PM), Network Operations Center (NOC) and Deployment Operations departments, as well as drive financial efficiencies at the organization.
“Over the last three years, Cagla has demonstrated the willingness and tenacity to lead numerous challenging projects at ENACOMM,” commented ENACOMM CEO Michael Boukadakis. “She’s taken a ‘can-do’ attitude to assist all departments, and as ENACOMM launches its new AI-backed interactive virtual assistant Emerie, it is imperative for us to be able to move quickly and efficiently on all product implementations and support—I cannot think of anyone more capable than Cagla to take on these tasks.”
Darveaux’s fierce commitment to driving operational excellence supports ENACOMM’s long history of success with offering its customers best of breed products, services, installation and support. For nearly four decades, ENACOMM has equipped financial institutions with affordable self-service solutions that evolve the customer experience. Today, data-driven AI technology plays an integral role in ENACOMM’s intelligent solutions.
“It has been a pleasure and a privilege to serve ENACOMM, a company that demonstrates its dedication to exceptional service, day in and day out,” shared Darveaux. “I’m excited about the opportunity to apply my passion and expertise in an even greater capacity as COO of this industry-leading organization.”
As part of the leadership team, Darveaux has accelerated revenue-generating projects and ensured that they stay on track. Not only has she overseen established organizational support and maintenance at ENACOMM, she has also developed new internal operational processes that are trackable, repeatable, and reportable. Proving her worth, Darveaux has increased ENACOMM’s efficiency, improved the company’s day-to-day operations, enhanced customer satisfaction, promoted effective teamwork, and fast-tracked revenue generation through project prioritization.
Prior to joining ENACOMM, Darveaux led start-up and early-stage growth at young companies, as well as the ongoing, successful operations of well-established organizations. She spent more than nine years consulting in Project and Program Management and held management roles at AustinCSI, Merchant Customer Exchange (MCX), Isis Mobile Commerce, First Choice Power, Securus Technologies, FedEx Kinko's, Telvista, and Customer Solutions Group, among others. To learn more about ENACOMM’s AI-powered virtual assistant Emerie and its other intelligent, personalized customer experience solutions, go to www.enacomm.net.
ENACOMM created Emerie, the most advanced, accessible Intelligent Virtual Assistant (IVA) for financial services in the industry. ENACOMM is a provider of FinTech solutions powered by artificial intelligence that modernize the user experience for bank customers and credit union members and that transform operations through the strategic application of data. ENACOMM empowers financial institutions of all sizes with platform solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency. Utilizing web, mobile, SMS texts, email, voice, chatbots and other communication technology channels, ENACOMM harnesses artificial intelligence, big data, biometrics and more to help banks and credit unions provide customers and members with a best-in-class, omnichannel self-service experience that is modern, secure, and user-friendly. The company’s customer base ranges from credit unions and community banks to the largest financial institutions in the United States. Offering financial institutions intelligent interactions and user authentication technologies as hosted services or on-demand through the “cloud,” ENACOMM was named a “Top 10 Retail Banking Solution Provider” by Banking CIO Outlook magazine. ENACOMM processes more than 1,000,000 customer interactions and automated data transactions every day.
For more information, go to www.enacomm.net and follow ENACOMM on Twitter (@ENACOMM) and LinkedIn.
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Source: Company press release.