News from the Wire

RevSpring integrates with Epic Willow

Thursday, December 01, 2022 — 12:36:29 (EST)

NASHVILLE (PRWEB) NOVEMBER 30, 2022--RevSpring, the leading provider of healthcare engagement and payment solutions, today announced a new integration with Epic Willow that empowers staff to take payments for pharmacy transactions. The integration, which includes SIGIS IIAS certified status, makes it possible for pharmacy organizations to process card-present payments using Epic Willow and RevSpring Merchant Services without leaving Epic.

RevSpring brings added value to pharmacy clients by combining Willow integration with IIAS certification—which enables real-time verification that purchased medical items are eligible for FSA/HRA use—resulting in a smoother checkout process for all. This eliminates the need for pharmacies to track the percentage of non-pharmacy sales or to annually apply to prove IIAS compliance. It also enhances the opportunities for pharmacies to seamlessly take, process, and reconcile payments while still leveraging their Epic investment.

“RevSpring continues to demonstrate our support of customers’ strategic investment in the Epic platform by extending added value across their entire financial ecosystem within the Epic environment,” said RevSpring CEO Scott MacKenzie. “We are particularly excited about our Willow integration because it focuses on specific solutions for pharmacies and gives them more choices about how to take and process in-pharmacy credit card payments in the most streamlined fashion. This is just the latest example of RevSpring’s commitment to supporting strong financial outcomes for our customers and better experiences for their customers.”

This integration bolsters RevSpring’s comprehensive pharmacy-specific solutions for engagement and payments. As pharmacies expand into medical/primary care services, engaging with patients and their financial obligations is more complex. RevSpring’s tailored patient experience solution results in increased collections from patient responsibility balances, decreased write-offs, and improved patient loyalty by making it easier for patients to receive medical care through the pharmacy. Applications include reminding patients of an upcoming appointment, collecting patient responsibility balances for vaccines, medical supplies, tests, or lab work.

Today, more than 200 Epic clients representing 1000 locations derive extended value from their patient financial engagement and payment solutions with precisely integrated end-to-end solutions from RevSpring. RevSpring has announced eight applications available in the various stages within the Epic App Market, from Blossom to Orchard levels:

RevSpring PersonaPay™ for staff Assisted Payments (version 2) that includes Deviceless Payments for Epic Open Credit Card Framework

RevSpring Patient Payment Page version 2, to process and automatically post self-service patient payments

IVR Advantage™ inbound call automation which is designed to provide a more seamless payment experience 24/7

IVR Advantage™ outbound call automation, offering the ability to efficiently execute outbound communications and seamlessly update account notes for patients

Talksoft® Appointment Reminders, which provides integrated appointment reminders and other important pre-service broadcast and 1:1 messages to prepare patients for appointments

RevSpring PersonaPay™ Payment Portal for patient self-service embedded into MyChart RevSpring mySecureBill™ payment portal

RevSpring Credit Card EMV Device Integration, which enables secure payments on EMV and P2PE compliant devices

To learn more about any of the RevSpring apps for Epic, or to download and purchase, please visit the Epic App Market.

About RevSpring RevSpring leads the market in engagement and payment solutions that inspire patients to participate in and pay for their healthcare. The company has built the industry’s most comprehensive and impactful suite of patient engagement, OmniChannel communications and payment solutions backed by behavior analysis, propensity-to-pay scoring, contextual messaging, and user experience best practices. Using proprietary data analytics to tailor the engagement from preservice to post-service, RevSpring improves the patient experience and outcomes for providers and their patients. To learn more, visit revspringinc.com/healthcare.

Epic, Willow, MyChart, and App Market are trademarks or registered trademarks of Epic Systems Corporation.

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Source: Company press release.