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J.D. Power finds Discover card ranks highest for customer satisfaction

Thursday, August 22, 2019 — 14:12:10 (EDT)

RIVERWOODS, Ill.--(BUSINESS WIRE) Aug, 22, 2019 --For the fifth time in six years, Discover ranked highest for credit card customer satisfaction among U.S. credit card companies by J.D. Power. Discover received a total of 842 points out of a possible 1,000, according to the J.D. Power 2019 U.S. Credit Card Satisfaction Study SM, outpacing the industry average by 36 points, and improving six points from 2018.

“Year in and year out, our hardworking employees deliver the best cardmember experience possible because we keep our focus on our customers, so this latest recognition from J.D. Power serves as an honor to us all and a reminder that our work must continue,” said Roger Hochschild, CEO and President of Discover. “The credit card landscape remains competitive, and we continue to invest in technologies that improve every customer interaction with us.”

The J.D. Power 2019 U.S. Credit Card Satisfaction StudySM collected feedback from more than 22,000 credit card users, measuring the level of satisfaction customers have with their primary credit card company. Discover cardmembers ranked the company highest in Overall Satisfaction, and Brand Image. Within the Overall Satisfaction category, Discover ranked first for rewards, credit card terms, communication and channel activities. Within the Brand Image category, Discover ranked first for being customer-driven, innovative, reliable, proactive, friendly, and having a good reputation.

Earlier this year, Discover’s credit card mobile app, as well as its website, Discover.com also ranked highest in customer satisfaction among U.S. credit card companies, by J.D. Power in the U.S. Credit Card Mobile App Satisfaction StudySM and the U.S. Online Credit Card Satisfaction StudySM.

Customer service and satisfaction have been Discover hallmarks since the company’s founding in 1986, and the company continues to offer cardmembers 24/7 live, U.S.-based customer service by phone, online and via in-app messaging. In 2017, Discover extended its cardmember benefits when it became the first major credit card to provide its cardmembers with the ability to activate Social Security number alerts and new account alerts for free1.

Discover is the only major credit card that offers a full suite of cards, all with no annual fee2, including cash back, travel, business and student cards. Other cardmember benefits include:

Cashback Match – only Discover automatically matches all the cash back cardmembers earn at the end of their first year3 FICO® Credit Scores for free on monthly statements and online through Credit Scorecard4 $0 Fraud Liability Guarantee – Cardmembers are never responsible for unauthorized purchases on their Discover card Ability to redeem rewards for cash in any amount and at any time; plus, cashback never expires5 Freeze it® – An on/off switch that enables cardmembers to freeze their account in seconds using the Discover mobile app or website if they misplace their card to prevent new purchases, cash advances and balance transfers For more information about Discover, visit www.discover.com.

About Discover

Discover Financial Services (NYSE: DFS) is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company issues the Discover card, America's cash rewards pioneer, and offers private student loans, personal loans, home equity loans, checking and savings accounts and certificates of deposit through its direct banking business. It operates the Discover Global Network comprised of Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation's leading ATM/debit networks; and Diners Club International, a global payments network with acceptance in 190 countries and territories. For more information, visit www.discover.com/company.

1Discover® Identity Alerts are offered by Discover Bank at no cost, only available online, and currently include the following services: (a) daily monitoring of your Experian® credit report and an alert when a new account is listed on your report; (b) daily monitoring of thousands of Dark Web sites known for revealing personal information and an alert if your Social Security Number on is found on such a website. The Primary cardmember must agree online to receive identity alerts. To see a list of Frequently Asked Questions, visit discover.com/freealerts.

20%-25.24% intro APR for purchases for 6-14 months and 0%-23.24% for balance transfers for 6-14 months, then variable 14.24%-25.24%. Cash advance variable APR: 27.24%. Call 1-800-DISCOVER or visit Discover.com for details about credit costs and terms. Pricing as of 8/22/19 and is subject to change.

3 Cashback Match: After the first 12 consecutive billing periods that your new account is open, we will match all of the cash back rewards you've earned and apply them to your account in the following one or two billing periods. This promotional offer may not be offered in the future.

4FICO® SCORE FOR DISCOVER CARDMEMBERS: Your FICO® Credit Score, key factors and other credit information are based on data from TransUnion® and may be different from other credit scores and other credit information provided by different bureaus. This information is intended for and only provided to Primary account holders who have an available score. See Discover.com/FICO. FICO is a registered trademark of the Fair Isaac Corporation in the United States and other countries.

5Discover will credit your account with your reward balance if your account is closed or has not been used in 18 months. See rewards terms and conditions.

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Source: Company press release.