News from the Wire

Lightico launches Instant Consent on Terms & Disclosures at CCW

Monday, June 24, 2019 — 12:59:26 (EDT)

NEW YORK (PRWEB) JUNE 24, 2019

Lightico, the leader in contact center customer collaboration technology, announced today the launch of Instant Consent on Terms & Disclosures at the 20th Annual Customer Contact Week (CCW) conference. This new capability improves agent efficiency and impact to simplify complex customer processes.

By replacing lengthy, error-prone agent scripts with instant, digital acknowledgments of terms and disclosures, Lightico’s Instant Consent on Terms & Disclosures reduces average handle times by 25%, simplifies compliance and auditing, and improves customer experience with a single click. The new feature enhances Lightico’s existing call center capabilities, which include instant in-call collection of forms, signatures, documents, payments and real-time ID verification from customers’ mobile devices.

“This critical call center capability empowers businesses to improve their call center performance and their customers’ experiences,” said Zviki Ben Ishay, CEO at Lightico. “With instant, digital consent on terms and disclosures, call center leaders can dramatically impact sales speed, service levels and Net Promoter Scores.”

Lightico is also a finalist for the Disruptive Technology of the Year category of the CCW Excellence Awards, which recognize teams who have made a commitment to driving superior contact center and customer experience performance. The winners will be announced at this year’s CCW conference, taking place June 24-28 in Las Vegas.

Attendees can experience Lightico’s full suite of contact center capabilities at exhibitor booth #821. For live updates from the event, follow Lightico on Twitter, Facebook and LinkedIn.

About Lightico Lightico's mission is to empower businesses to create streamlined experiences in the last mile of the customer journey, where customers want to get things done, now.

In today's experience-driven economy, customers expect intuitive and instant business interactions. However, businesses are ill-equipped to deliver such experiences to customers on their cell phones while speaking with them on the phone. The result is frustrated customers, lost sales, higher operational costs, and damaged NPS scores.

Lightico's real-time customer collaboration platform empowers your agents to collect forms, documents, e-signatures, photos, consent to disclosures and to verify ID instantly while they have customers on the phone.

By simplifying customer interactions in the last mile of the customer journey, businesses make it easier for their customers to be their customers, earning their trust and loyalty, translating to higher profits.

About Customer Contact Week Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.

The Green Sheet Inc. is now a proud affiliate of Bankcard Life, a premier community that provides industry-leading training and resources for payment professionals. Click here for more information: bankcardlife.com?orid=33533&opid=1 .

Source: Company press release.