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Tuesday, February 13, 2018 — 11:35:43 (EST)

Semafone adds hosted version of Cardprotect secure payment software

Boston and Guildford, U.K., Feb. 13, 2018 – Semafone, a provider of data security and compliance solutions for contact centers, today announces two product updates for North American customers: a hosted version of its flagship Cardprotect secure payment software and a suite of Managed Customer-Premises Equipment (CPE) Services.

With more scalable and cost-effective delivery methods, Semafone’s award-winning and patented Cardprotect solution can strengthen contact center data security for card-not-present (CNP) transactions and simplify compliance with the Payment Card Industry Data Protection Standard (PCI DSS).

“As with our U.K. hosted solution, this new delivery option will give our North American customers a quicker path to descoping their contact centers for the PCI DSS, while preventing fraud and protecting organizations from the detrimental effects of a data breach,” said Tim Critchley, Semafone CEO. “By completely removing payment card data and offloading the infrastructure and network architecture onto Semafone, the total cost of ownership will be significantly reduced, and contact centers can focus on conducting their core business. Companies can easily scale the solution as they grow, providing their customers with a seamless, uninterrupted customer experience.”

In addition, Semafone’s new suite of Managed CPE Services allow enterprises to take their entire networks out of the scope of compliance for the PCI DSS. By deploying managed CPE services, customers can experience faster, more flexible implementations of Cardprotect, while streamlining compliance and reducing capital expenses.

Contact centers can select from one or more of the following managed services to create a CNP data security solution that meets their specific business needs:

“Complying with the PCI DSS is extremely complicated, costly and time-consuming for contact centers,” Critchley added. “While Cardprotect ensures a company’s entire infrastructure downstream of the solution is out of scope, we wanted to offer additional ways to reduce the complexity of securing and maintaining PCI controls upstream of our software.”

Semafone’s Managed CPE Services supplements its flagship Cardprotect solution – both hosted and on-premise versions. Cardprotect descopes contact centers from PCI DSS by keeping payment card data and other numerical personally identifiable information (PII) out of business infrastructures. When customers enter their payment card numbers via their telephone keypad, dual-tone multi-frequency (DTMF) tones are masked with flat ones, so the PII is never exposed to agents, customer service representatives (CSR) and nearby eavesdroppers, or logged in call recording systems. CSRs remain on the line in full voice communication with the customer throughout the transaction, and card data is sent directly to the payment processor – never touching the contact center’s network.

Critchley concluded, “Data security and compliance are more important than ever, especially in contact centers who hold large volumes of PII, a known target for hackers. With more flexible deployment options and our new managed services, contact centers can implement Cardprotect according to their specific business requirements, thus protecting their data, their customers and their company’s reputation.”

For more information about Semafone and its new solution offerings, please visit: .

About Semafone

Semafone provides software to contact centers so they can take personal data securely over the telephone. Semafone’s patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer’s telephone keypad for processing. This prevents personal data from entering the contact center, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS.

The company was founded in 2009 and now supports customers in 25 countries on five continents. Semafone is vertically agnostic and its extensive customer base includes companies such as Aviva Canada, Amica Mutual Insurance, British Sky Broadcasting, Pethealth, Rogers Communications, Santander and TVG.

Major investors of Semafone include Octopus Investments and BGF (Business Growth Fund).

Semafone has achieved the four-leading security and payment accreditations: ISO 27001:2013, PA-DSS certification for Cardprotect its payment solution, PCI DSS Level 1 Service Provider and is a registered Visa Level 1 Merchant Agent. To learn more, visit and follow us on LinkedIn, Twitter and Facebook.

Source: Company press release.

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