When fine dining and fast casual establishments were closed due to the COVID-19 pandemic, QSRs filled orders by kiosk, drive-up window, curbside pickup and home delivery while pushing employees and technology partners to make foodservice faster, cleaner and safer. Today, QSRs continue to deliver speed, convenience and safety at scale. This issue's lead article looks at technology innovation through the lens of service providers who helped QSRs not only survive the pandemic but also shape a new generation of digitally enhanced restaurants prepared to thrive far into the future.
In Street SmartsSM, the pandemic's effects are also addressed, particularly how merchants and services providers adapted to dramatically altered conditions brought about by restrictions on in-person interactions enacted to help stop the pandemic's spread. Other contributing writers deal with how the pandemic brought into clear view that traditional retails cannot cut it anymore; how to respond without creating ill will when a merchant decides to switch to another provider; the need for both ISOs and merchant level salespeople to understand the differences between independent contractors and an employees to avoid running into trouble with federal and state agencies down the road; and
In news briefs, we've covered the FBI's arrest of Steven Short, former owner of Florida-based E.M. Systems, and Brandon Becker, former CEO of the Los Angeles-based sub-ISO CardReady LLC, who are alleged to have hoodwinked an unnamed ISO and its upstream partners into processing credit and debit card transactions in a telemarketing scheme that bilked more than $19 million from consumers seeking debt relief; an interview with payments industry leader Lisa Shipley, who is now chief revenue officer at Talus Pay; research detailing how next-generation contactless solutions, with enhanced security and future-proof features are facilitating safe, clean commerce at banks, restaurants and stores; the fierce competition in the gift card market, particularly during the 2020 holiday season; and the Midwest Acquirers Association's honoring of Juan Ortiz, a partner in Field Guide Enterprises, with their Industry Achievement Award.
We've also included our customary company and product profiles, as well as highlights from recent Merchant Sales Podcast episodes, including choosing the best sales team structure, reimagining customer loyalty and selling big merchant accounts. You'll also find notes on new achievements, partnerships, research, acquisitions and appointments in our sphere. Please help us spread your news by sending your press releases to email@example.com. And remember, we welcome feedback at firstname.lastname@example.org.
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