When scheduling in-person sales calls, how much time do you allow between appointments? Do you stack presentations back to back with only enough time to get from one location to another? If so, you may be striving for maximum results, but you could be doing yourself a disservice.
"Remember, the time after an appointment is just as important as the time before," Paul H. Green wrote in Good Selling!TM: The Basics. "And, if you didn't get the sale, the time after is even more important."
You can use time directly after each call to identify specifically what went well and areas you'd like to improve, compare and contrast what occurred during the call to what you intended, and reexamine your plan for your next call, making adjustments to your approach if necessary.
Having a short post-call checklist handy can help with your evaluation. It can ensure you'll remember issues of importance to you, as well as note new areas of particular interest or concern. You can do a more comprehensive evaluation later.
"You can use all your experiences, even the negative ones, to push you toward more sales," Green wrote. "If you didn't get the sale, don't be discouraged. Remember, for every 'no,' you're a bit closer to a 'yes'! … Analyze what transpired and try to define the moment when the rejection solidified in your prospect's mind."
If a rejection took you by surprise, here are several indications a merchant is leaning toward rejecting your offer. The prospect:
It may not be possible to salvage a sale once a client shows signs that a rejection is coming. You may sense it's time to just wind the interaction up quickly and move on, or you might determine it's worth attempting to re-engage the merchant. If you go for re-engagement, the best way to sell is to "actually listen more and purposefully talk," Sales Hacker, a website resource for sales professionals, stated, further advising sales reps continue to:
"At the end of each day, take the time to replay your day and find at least one thing you've learned that will make your selling efforts even better tomorrow," Green said. Remember, even on days when everything went just right, you can always learn something new.
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