Editor's Note: For prior comments in this discussion, see Readers Speak in issues 17:05:02 and 17:06:02, www.greensheet.com/emagazine.php?article_id=5378 and www.greensheet.com/emagazine.php?article_id=5406, respectively.]
Bill from Matrix Payment Systems had it right. Look no further than … one of your premier advertisers and thus untouchable by your publication. Besides cheating me out of residuals (I'm sure I am just one of many victims), you can't get any management or ownership to talk to. … In fact, you can't get their names. God forbid you call them out for what they are. Are you ever going to expose these crooks?
Bobby Palmquist, Merchant Level Salesperson
Thank you for voicing your views. We, at The Green Sheet, are never happy to learn of merchant level salespeople (MLSs) and merchants being cheated by their ISOs and processors, nor are we pleased to hear of MLSs lying to merchants to make quick sales. We don't deny that this occurs. Unscrupulous people and companies crop up in all industries. We just differ with some who believe dishonesty is the norm in our realm.
When we learn of relevant legal disputes, settlements, government agency actions against payment companies, etc., we report on them. However, we are not an organization of muckrakers. We aim to educate and inform our readers about essential aspects of the increasingly complex payments industry. We endeavor to provide information and tools that will help them succeed. We are proud to be supported by our advertisers ‒ large and small – and we are grateful for them. It is because of them we are able to remain a strong resource.
We have been publishing Adam Atlas' articles about the legal side of payments, including contracts, for over a decade. Reading his contributions, along with those of other industry experts whose articles are in our archives, can help MLSs avoid becoming trapped in bad business relationships. That said, we can further explore how to safely exit harmful business situations, as well as how to reinforce best practices in the industry so it will be an even better place to do business.
What are your ideas about ethical practices and other issues of importance to the industry? Tell us at firstname.lastname@example.org.
The Green Sheet Inc. is now a proud affiliate of Bankcard Life, a premier community that provides industry-leading training and resources for payment professionals. Click here for more information.
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