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Table of Contents

Lead Story

The shifting landscape of merchant acquiring

Patti Murphy


Industry Update

Merchants, courts debate credit card surcharging

Merchant groups press on for lower Durbin cap

Amazon unveils exclusive e-commerce program


How tax fraud impacts your merchants

Andrew Altschuler


The showroom effect

Dale S. Laszig
DSL Direct LLC

What to disclose to underwriters

Ken Musante
Eureka Payments LLC


Street SmartsSM:
The merchant cash advance

John Tucker
1st Capital Loans LLC

Getting legal with millennials in payments

Adam Atlas
Attorney at Law

A great leader may not be your friend

Steven Feldshuh

Facilitating collaboration to safeguard sensitive data

James Daube
Global Legal Law Firm

From EMV to CNP: A look into U.S. authentication

Christoph Tutsch
Onpex GmbH

Company Profile


New Products

Internet failover for high-volume merchants

OptConnect duo

Comprehensive, proactive ID theft protection

Business Financial Resources LLC


Brush up your phone manners


Letter from the editors

Readers Speak

Resource Guide


A Bigger Thing

The Green Sheet Online Edition

April 25, 2016  •  Issue 16:04:02

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A great leader may not be your friend

By Steven Feldshuh

At what point do you realize you are working with a great leader? At what point do you understand that maybe that warm and fuzzy leader isn't necessarily beneficial to your long-term growth. Does every leader have to be your best friend? Do you have to agree with the leadership in order to learn, grow and prosper?

I have been around longer than most of you reading this article. I turned 66 this year and still want to learn from people who are more knowledgeable, even though I may not always like the way the message is delivered. Throughout my years, I have worked with, worked for, and partnered with several individuals whom I admired, disliked, learned from, felt troubled by, looked up to and resented. I believe most of these reactions were due to expectations that were or were not met.

But after all these years on earth, a lot of them work years, let me lay out what I believe great leadership traits are. To me a great leader must be:

So when you find someone with the abilities I just listed, worry less, earn more and be thankful. At first that person may appear to have a large ego, but in essence, you have found someone who just grasps concepts quickly, who is highly intelligent and knows how things should work because he or she has navigated the payments sphere with tremendous success.

I am thankful to have such strong, unique leadership at the processor I work with. We have clashed in the past, but here's the lesson I learned: maybe it was my ego.

Steven Feldshuh, President of Merchants' Choice Payment Solutions East, has 18 years' experience in sales and ISO development. Directly prior to joining MCPSE in 2012, he was President of Payment Partners. In his current position, Steven devotes the bulk of his time to assisting agents in building their portfolios. Contact him by email at or by phone at 212-392-9202.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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