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Table of Contents

Lead Story

The road ahead for mobile payments

News

Industry Update

Interchange in federal sights - again

Will Merrick's lawsuit affect PCI auditors?

Respect sought for MLSs

Pulse touts positive debit trends

Features

A bad man gone good

Selling Prepaid

Prepaid in brief

nFinanSe lowers already 'lowest' activation fee

Franchise that closed-loop

Prepaid, quite an opportunity

Views

Interchange debate rages on

Patti Murphy
The Takoma Group

Mobile payments gaining traction - finally

Ben Goretsky
USA ePay

Education

Street SmartsSM:
Raising the networking bar

Jon Perry and Vanessa Lang
888QuikRate.com

Negotiate to get your way

Vicki M. Daughdrill
Small Business Resources LLC

Fallout from the Great Recession

Adam Atlas
Attorney at Law

Stand alone or marry up

Dale S. Laszig
DSL Direct LLC

Want a long-lasting relationship? Snail away

Nancy Drexler
SignaPay Ltd.

Company Profile

Authorize.Net

Clearent LLC

New Products

Processing in a matrix

Multiple Merchant Account Matrix
Ezic Inc.

Don't kick the machine - call a number

ePort EDGE
USA Technologies Inc.

Inspiration

Welcome your inner dingbat

Departments

Forum

Resource Guide

Datebook

Skyscraper Ad

The Green Sheet Online Edition

June 22, 2009  •  Issue 09:06:02

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Street SmartsSM

Raising the networking bar

By Jon Perry and Vanessa Lang

A few weeks ago, we went to a hard rock concert to see one of Vanessa's favorite groups. I would have rather stuck my hand in a blender. However, there are those occasions where, for the benefit of those we care about and love, we suck it up, put on a smile and go.

This was a general admission concert, so everyone had to stand. The concert started at 7 p.m.; doors opened at 6 p.m. Vanessa said we would leave for the event between 4 and 4:30 p.m. so we could stand in line to get a great view.

The preparation

Vanessa was excited. Over a period of 40 minutes, she tried on four outfits. Her hair was fixed perfectly. Makeup wasn't just makeup; it was now artwork. Like many guys, I was ready in seven minutes, and that included the shower. Nascar pit crews would have been proud.

Then I had a horrible flashback of my youth. Remember as a small child when you were going somewhere special, maybe to visit relatives you hadn't seen in a long time? Your mother told you to get dressed.

You put on your favorite jeans and shirt. You were waiting to leave; then your mom focused on you like a missile and said, "You're not wearing that, are you?" You knew it wasn't a question; it was really a statement.

My proud seven minutes of preparation came to a crashing halt by that same question, "You're not wearing that, are you?" Vanessa had me try on three shirts. Even my jeans weren't the ones she wanted me to wear. I thought, "Jeans are jeans." Nope.

Not when you're going to your wife's favorite group's concert. It was so reminiscent of my youth; the only thing missing was Vanessa licking her fingertips to put a cowlick down on top of my head.

The wait

We pulled up to the venue at 5:30 p.m. The line was 30 to 50 yards long. Vanessa yelled, "Stop the car!" My heart was in my throat. Did I just hit a pedestrian?

No. She threw me my ticket and instructed me to park the car. She was going to get in line in hopes of getting that great view.

Like so many men today, I didn't have a dime in my pocket. Parking was $10. So, I was off on a mission to find an ATM. Twenty minutes later, I parked the car and walked back to the venue. The line was now three city blocks long.

People around me were casually talking. I heard them say there were two warm-up bands. Vanessa's favorite group wouldn't be on until 10 p.m. It was barely 6 p.m; there was no hope of getting out of there before midnight.

Nevertheless, I knew this was important to Vanessa, so I kept a smile on my face and a positive attitude.

Finally, the doors opened, and we found a great spot where Vanessa could sit comfortably on the intersecting corner of a very stout railing. A pub table was nearby, and one of the five bars was 15 feet away.

The payoff

It grew crowded. I began talking to a couple next to us. They had been in business a year and were interested in credit card processing. They wanted me to follow up with them. Twenty minutes later, the concert started. In less than three seconds, the sound level went from murmurs to the roar of an F-18 fighter jet with afterburners on.

Five to seven young women sat on the shoulders of men and frantically waved their arms, aiming to get the attention of the band members on stage.

And when they succeeded, they removed their tops. I began to think perhaps I had been too harsh about attending this concert.

Later I made some observations. Over 65 percent of the attendees were male; I'm male. Over 98 percent were wearing black; I was wearing black.

Almost everyone was Caucasian; I'm white. Ninety five percent were between the ages of 21 and 27; uh, oh, it had been quite a while since I'd outgrown the twenty-something demographic

However, age, skin color and gender played no role in my being accepted. When you are at an event where the focus is external - on the speaker or entertainment - your most important attributes are what you wear and your attitude.

Whether the event is a play, opera, religious service, movie or concert; you fit in when you mirror what the other participants wear. A positive attitude allows you to communicate more effectively, but only after you have been initially accepted.

The lesson

The majority of us attend events such as annual dinners, banquets, after-hours socials and silent auctions. These gatherings typically set aside time for people to interact in an environment where their focus is on the event itself as well as on other attendees.

Let's say you are at the annual dinner gala for your favorite charity. You meet someone for the first time. Here's how the dialog might go:

It is nothing more than mediocre conversation about the weather, traffic and pet stories seasoned with banality. What if you could raise the bar?

Let's try this one more time.

You are going to the annual dinner gala for your favorite charity. This time you call the event coordinator. You ask, "What is the table number where I'll be seated?" You are told number three. Your next question is, "Who is also seated at that table?"

Using me as the example, you are told Jon Perry. You inquire about Jon's company name and maybe ask for a telephone number. Then, opening your favorite search engine, you type in "Jon Perry" and "Merchant Services."

In three milliseconds it retrieves enough information for you to look like a networking wizard at the gala. Here's how the conversation might go. You are Bill.

The rewards

By taking a few minutes to find out who will be at an event and doing a simple Internet search, you can raise the networking bar 10 notches.

Now, instead of trite conversation about the weather or traffic, you can exhibit a sincere interest in a fellow attendee and guide the conversation to something that may be mutually advantageous. What could have taken three, four or more networking meetings, you now have in one. Instead of passing the time with useless banter, you have begun building deeper relationships.

If between 50 and 100 people are attending an event, it is not feasible to research all or even many of the participants. This doesn't mean you should leave networking to chance.

Rather, as you meet new people, ask them, By any chance are you on LinkedIn or Plaxo? For those who answer affirmatively, write "L" on their business cards for LinkedIn and "P" for Plaxo.

The next day, send bulk invitations to those you met through your LinkedIn and Plaxo accounts. Your message might read as follows: What a terrific annual gala last night. I think everyone was delighted with the money raised by XYZ nonprofit. It was a pleasure meeting you.

I am sending you this e-mail so that our networks may mutually connect. I hope you will join my network.

Now, no matter where these new contacts move, and no matter what new jobs they may aspire to, you will always have their contact information.

We'd like for you to try these techniques. After you do, please post to us at Street Smarts on GS Online's MLS Forum.

Jon Perry and Vanessa Lang are the owners of 888QuikRate.com, an ISO based in Ft. Worth, Texas, that was named Small Business of the Year by the local newspaper, The Star Telegram. For more information, tweet them at http://twitter.com/dfwcard, comment on their blog at http://merchantservices.cc or visit their profile at http://linkedin com/in/jonperry or http://linkedin.com/in/vanessalang Alternatively, you can contact Jon and Vanessa by phone at 817-857-3557 or by e-mail at jon.perry@888quikrate.com or vanessa.lang@888quikrate.com.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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