Are you meeting your sales goals? If not, disappointing results might include lack of effort, disorganization, insufficient training and support, poor listening skills, inadequate industry and product knowledge, self-doubt and more. However, some merchant level salespeople (MLSs) appear to have the all requisite personal qualities, knowledge and support but still find success eluding them. In many cases the culprit is trouble with closing.
"Closing is the natural conclusion of a well-handled sale, yet it is often seen as an anxiety-laden moment of truth," Paul H. Green wrote in Good Selling!SM: The Basics. One critical factor affecting sales performance is attitude. "Your emotional state will show during a presentation," Green wrote. "If you are nervous or face the close with dread, your emotions can jeopardize your sales. Your prospect will perceive your emotions as a lack of confidence or honesty."
While there is no "magic pill" that will change a negative to a positive attitude, here are tips that can help you become adept at closing:
Green emphasized that closing ability separates the successful from the unsuccessful and noted that an effective sales process contains many preliminary closes. "Salespeople must close prospects to set appointments, agree on the prospect's needs and decide which program best meets those needs," he wrote. "Keep a clear memory of your successful preliminary closes to help boost your confidence when it's time to ask for the order."
Green also stated that each point of agreement between you and the buyer takes you closer to a successful buying decision. "Remember that each point of agreement simplifies the prospect's final decision to buy. Review each point of agreement as you wrap up your presentation."
Keep these things in mind, and you may soon find you always love closing.
The Green Sheet Inc. is now a proud affiliate of Bankcard Life, a premier community that provides industry-leading training and resources for payment professionals. Click here for more information.
Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.Prev Next