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Table of Contents

Lead Story

2014: A promising year in payments – Part 2


Industry Update

XP end times not an issue for ATM ISOs

California EBT fee issue highlights ISO opportunity

Square makes bitcoin play

Equinox opens new chapter

Power to payments


MasterCard: M-payments tipping point has arrived

Mapping mobile, PC and tablet frontiers


Springtime in Wine Country – and merchant services

Brandes Elitch
CrossCheck Inc.

Is same-day ACH in the cards?

Patti Murphy
ProScribes Inc.


Street SmartsSM:
A Square peg in a round industry - part 1

Tom Waters and Ben Abel
Bank Associates Merchant Services

How to compose an employee handbook

Vicki M. Daughdrill
Small Business Resources LLC

A data security solution primer

Cynthia Bailey
The Idea People

App licensing for ISOs

Adam Atlas
Attorney at Law

Company Profile

Impact PaySystem

New Products

Free tablet program for SMBs

Mobility for contractors, service pros

Protection for online merchants


Observations from the payments Ferris wheel


Readers Speak

Resource Guide


A Bigger Thing

The Green Sheet Online Edition

April 28, 2014  •  Issue 14:04:02

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How to compose an employee handbook

By Vicki M. Daughdrill

An employee handbook provides a communication tool between you and your employees to establish your expectations of your employees and define what they can expect from you and your company. This handbook also provides guidelines on how to manage your employee relationships ethically and with consistency so there is no perceived favoritism.

Clearly written policies covering the rights and responsibilities of employees can prevent lawsuits based on sexual harassment, discrimination, wrongful termination, inappropriate hiring practices or any number of other labor law issues, according to the U. S. Supreme Court. Lawsuits are an increasingly large concern for employers; in the past decade, both the number of lawsuits filed by employees and the amount of award damages have dramatically increased.

Commonly known as an employee manual or handbook, this document brings together employment, job-related information, and details of company policies and procedures into one central location. A number of sample handbooks are available online at no cost or low cost. Just be aware that one size does not fit all.

Be sure the document you purchase complies with the laws in your state. Since this handbook becomes a legal document, and you can inadvertently create contracts or other legal documents, it is imperative that you purchase a handbook, preferably one that has been legally tested and proven, from a reliable source, or have an employment-law attorney review any handbook you write.

Here are just a few of the topics and information that should be included in any employee handbook.

Welcome letter

Orientation process

Employment information

Pay and benefits


Confidentiality and nondisclosure

Legal compliance

Other items

Every handbook must contain an acknowledgement and receipt for the employee to sign. It should clearly state that the employee read the handbook, understands the policies and procedures included in it, had an opportunity to ask questions, and agrees to abide by the policies set forth. It should also state that failure to follow the policies will lead to discipline up to and including termination. This acknowledgement and receipt is part of the employee's permanent personnel folder.

In addition, if you live in an at-will state, where an employee can be dismissed by an employer for any reason and without warning, you should restate the "employment at will" status and clearly state that the contents are policies, procedures and guidelines and are not intended in any way to create a contract.

Vince Lombardi said, "The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand." Take the time necessary to start your new employee on the road to success by providing a comprehensive, detailed handbook to follow.

Remember, the handbook is a fluid document and should be updated, amended and added to at least once each year. Good luck to you as you continue on this journey to improve your business.

Vicki M. Daughdrill is the Managing Member of Small Business Resources LLC, a management consulting company. E-mail her at or call her at 601-310-3594.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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