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August 24, 2020 • Issue 20:08:02

Advisory Board
Advisory Board

Moving forward through service

amid COVID-19 — Part 3

ife goes on during the COVID-19 crisis, but not their businesses and the industry strong through this
as usual for most societies around the globe. The crisis and beyond?
disease continues to be a moving target, with
L cases flaring and subsiding and flaring again in The fourth and final group of insights will be featured in
various regions of the United States. Significant differences our Sept. 14 issue. We appreciate all the busy professionals
of opinion regarding everything from testing, to treatment, who shared their informed perspectives for this series.
to protective gear are contributing confusion to what is
already a stressful situation. Yet in the business world, Justin Milmeister
many people have put their feelings aside and come up Elite Data Corp.
with creative ways to adapt and be helpful.
1. Elite Merchant Solutions is fortunate to have long-term
To spotlight how leaders in our industry are charting a employees with the average tenure being over five years.
path forward at this trying time, we queried members of This is something I am very proud of as this also includes
The Green Sheet Advisory Board to ascertain how they are our W2 sales force, which as everyone knows, has notori-
balancing safety and economic needs for their own compa- ously high turnover. When factoring only our administra-
nies, their merchants and partners, and the wider commu- tion, customer service and tech support the average tenure
nity. They also weighed in on guiding lights the payments is nearly double that of the company as a whole. We oper-
community can keep in mind going forward. ate more like family and care for our team members as we
would for our families.
In our July 27 and Aug. 10 issues, we published insights
from a portion of the members who answered the follow- As a company, we have gone over and beyond what the
ing questions: guidelines are for returning to the office with respect to
sanitizing and maintaining a safe work environment. Ad-
1. Given current conditions, how have you planned for ditionally, we have enough space that we were able to move
and executed a path forward for your company that
strikes a balance between fostering safety and eco-
nomic recovery?
Contributed articles inside by:
2. What have you done to help your merchants/clients
conduct business safely as they go through the same Ray Brash .................................................................................................14
process?
Marc Beauchamp ..................................................................................24
3. How have you worked with business and/or com-
munity partners to achieve the same ends? Bill Pirtle ...................................................................................................26

4. What guiding principles should people in the pay- TOC on page 3
ments community keep in mind as they work to keep
Continued on page 22