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Letter from the editors

rtificial intelligence solutions are taking on
an increasing number of tasks today, and
seemingly sentient machines are handling
A complex, contextual interactions. It may
seem incongruous to use machines to personalize
relationships, but chat bots and digital assistants are
becoming adept at representing the people and com-
panies they serve. The lead article in this issue delves
into the tremendous potential AI has for improving
the efficiency of IoT-connected homes and workplaces, Howdy
including merchants and payments companies, and
also addresses concerns about privacy, security and our
own job security. Y’all!
In the same vein, one of our contributing writers ex-
amines herein some legal issues associated with pay-
ments as we move closer to the ubiquity of self-driving
cars, robots and a multitude of services powered by AI.
For example, when a self-driving electric car rolls into
a station to recharge, it will need to make a payment
for the electricity. How will this automated payment
work? Consumer consent for transactions can be diffi-
cult enough to prove already. What if your smart refrig-
erator orders a truckload of milk instead of a gallon? A
complicated set of rules will need to be established to
address scenarios where payments will be made ma- I’m working hard to help you increase
chine to machine. your bottom line today!
Other industry experts offer insights on growing your
business through referral partnerships; how to invest
time and resources wisely to make the leap into next- No Bull
gen acquiring; the complexities of real-time payments
in the United States today, where exaggerations, mis-
conceptions and dubious claims are proliferating; and Customized advertising campaigns
how cash is faring compared with mobile wallets and
other forms of payment. to fit any size company and budget.
Developments we've covered in news include The • Spotlight Innovators’ Pages
Strawhecker Group's release of the new Directory of U.S. (frequently updated content)
Merchant Acquirers; ACH and other forms of fraud pum-
meling U.S. companies; payments veteran John Beebe's • Print (various size options)
appointment to Hawaii's Council on Developmental
Disabilities; security concerns potentially dampening • Resource Guide listing
IoT growth; JCPenney's halt of contactless payments (print/online/front page (option))
due to concerns about meeting an April deadline for
merchant EMV contactless functionality; and Amy • Email Blasts (to GS readership)
Zirkle's support as acting CEO of the Electronic Trans-
actions Association. • Online (website/twice month newsletter)
As always, we've included product and company pro- • Video
files; updates on milestones such as awards, appoint- • Bundle advertisng campaign discounts*
ments, partnerships, acquisitions, and new research;
and other resources to assist you in your career in
the payments industry. We draw from press releases Danielle Thorpe
for news articles as well as for items included in In-
dustry Update, so please continue to send them to AVP Media Partnerships
press@greensheet.com. And we look forward to your
questions and comments at greensheet@greensheet.com. 707-284-1686

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