Commanding, nimble end-to-end processing partner

Since its founding in 1999, MerchantE has been a leading innovator of payment acceptance solutions that enable growing businesses to expand and sell in diverse channels: onsite, online and on-the-go. Recently, the company introduced a financial technology platform designed to drive digital commerce and support the money management needs of growing businesses so they can revolutionize the way they bring money in, move money out and make money decisions—and gain a competitive advantage.

MerchantE is an end-to-end full-service merchant acquirer with a network of channel partners that includes ISOs, financial institutions, independent software vendors (ISVs) and consulting firms. These partners promote MerchantE products within a range of relationship structures that include referrals, and co-branded and white-label resellers. MerchantE leverages deep payments and fintech knowledge to deliver innovative solutions and advocate for partners and customers.

Partner care, a core strategy

Additionally, developer-friendly APIs allow partners direct integration to MerchantE's payment gateway, the company noted, adding that every partnership includes sales and product training, marketing tools, and a dedicated relationship manager to support them in building reliable revenue streams. According to Mike Frank, executive vice president and head of sales for MerchantE, establishing and supporting channel partners is a core strategy. "As our partners grow, so does MerchantE," Frank said. "We're deeply invested in making our partners successful by offering a full suite of payment acceptance solutions while continually developing new products that resonate with the market."

MerchantE noted that its flagship partnership with Oracle NetSuite extends the value of the NetSuite ERP capabilities by integrating payments within native fields in NetSuite. MerchantE enables NetSuite users to accept all major credit and debit cards, as well as ACH payments, which is attractive in the B2B sector where customers typically aren't accustomed to paying by credit card. NetSuite users can also use Link-to-Pay, which can be automatically included on NetSuite invoices and quotes so customers can self-pay without having to write checks or call-in with payment.

Expansive capacity, precision control

Having grown exponentially since its founding, MerchantE has consolidated all departments into its headquarters in Atlanta, the fintech hub that has become known as Transaction Alley. The company now has more than 300 employees, with the 24/7 Customer Care team, Technical Support and Product Development all based at headquarters, giving executive leadership high visibility to their delivery of excellent products and services. MerchantE is one of very few full-stack, end-to-end payment processors, which gives merchants and partners a single point of contact—from card present and card-not-present payment acceptance solutions, to authorization of transactions, to deposit of settlement funds. With visibility and control of the entire payment process, MerchantE can address merchant-support concerns directly, and customers can access comprehensive real-time reporting. There are no middlemen to rely on for support or information, and fewer parties adding to the merchants’ fees.

MerchantE's wide-ranging payment acceptance solutions support brick-and-mortar, ecommerce and mobile businesses so they can accept payments wherever their customers are buying. "This is one of the unique MerchantE advantages, and it has enabled us to effectively serve the omnichannel market, as well as specialized B2B verticals that are incorporating an online focus," Frank said.

Flexible options, emerging solutions

MerchantE also provides options that help businesses improve their security, improve efficiencies and reduce costs. Some of the supplementary services include tokenization, account updater, recurring billing, e-invoicing with text-to-pay, and the Interchange Optimization Program, which helps merchants save money on interchange fees for eligible B2B and B2G transactions. MerchantE continues to invest in new solutions and technologies to ensure that customers and partners remain competitive, keep current with advances that deliver efficiencies, and meet evolving payment preferences of buyers. "Our innovation extends beyond just technology and service offerings and also includes serving emerging markets, such as the exploding CBD sector, and other historically regarded high-risk markets like credit repair and nutraceuticals," Frank said. "We want to meet our customer and partner needs today and long into the future."

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.