Delivering POS fundamentals

With an ambition to serve the financial transactions industry, Riad Alakkam, founder and chairman of JR's POS Depot, established the company in 2000. Alakkam has served the credit card industry since 1988 in various capacities, including programming, sales and operations roles at Panasonic, Novatek and Unipay before launching JR's POS Depot. "Riad Alakkam is a friend and great business partner with over 30 years in the electronic transaction industry," said Jamie Spoto, director of operations of JR'S POS Depot. "Riad is a graduate of the University of Louisiana and has years of experience in management and computer programming."

The company is headquartered in Coral Springs, Fla., privately held, and operated by its shareholders and officers. According to Alakkam, the goal at JR's POS Depot is to "provide competitive pricing along with exceptional personalized service to our customers." Services offered include POS system design, as well as deployment, encryption, and repair services. Dedicated to service From warehousing equipment inventory, to providing next-day replacement service, JR's POS Depot functions as a full-service transaction equipment and fulfillment provider. The company ensures all equipment deployed through its delivery channels follow Visa USA encryption and support organization standards, and its state-of-the-art repair facility has been point-to-point encryption certified by the PCI Security Standards Council and is fully authorized to work on all current-model POS equipment, the company noted.

"We take pride in serving the electronic transaction industry, while providing competitive pricing and expedient deployment services, and we are committed to providing complete payment solutions and strong support to our customers," Alakkam said.

According to a company statement, the JR's POS Depot team is committed to being "available to customers at any time and they welcome calls from potential customers as well." The statement goes on to explain the understanding by JR's POS Depot's leadership that company successes are based on customer satisfaction, noting that customer satisfaction "is JR's POS Depot's number one priority and we regularly challenge our customer service practices in an effort to continually improve the services provided to our customers."

Full range of products

JR's POS Depot offers many new and refurbished brand-name payment equipment options, all of which meet today's security standards. The list includes both countertop and wireless terminals, along with ancillary devices such as PIN pads and magnetic stripe card readers. Through a recent partnership, JR's POS Depot is now offering the PAX S90 BPRS Class A, Apriva-certified wireless terminal as a top-line option. "PAX and JR's exclusive relationship provides us the ability to encrypt, download, file build, and deploy for less than most charge for a wireless unit," the company stated when announcing the partnership with Apriva.

Fostering loyalty, growth

Other recent additions to the company's equipment portfolio include the Castle MP200L and VEGA3000 machines, along with support that includes secure key injection and encryption, programming, repairs, and custom deployment. Lauding the partnership, Winston Fong, Castle's CEO-North America, said, "JR's POS Depot's years of proven industry expertise, reliability, and personalized hardware support aligns with Castle's devotion to payment technology that promotes ingenuity and 21st century thinking."

JR's POS Depot also offers enhancements such as multilane signature capture services and restaurant/retail software solutions, as well as full-scale POS systems and support for larger merchants. In addition, the company is known for its terminal paper products, supplies and other accessories used by merchants at the POS.

After mentioning a new warehouse infrastructure that allows customers to order through JR's POS Depot's customer relationship management deployment system, Oscar Espinosa, JR's POS Depot vice president of sales and marketing, added, "JR's POS Depot's future looks bright. Our reputation and goal to build customer loyalty has set us apart from the competition. We're successful by providing exceptional customer support through accuracy, quality, and fast deployment services."

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