National Merchants Association, launched as an advocacy group for small and midsize businesses (SMBs) in 2004, is dedicated to working on behalf of businesses to eliminate or reduce the costs associated with accepting credit cards. NMA has accomplished this goal by optimizing processing contracts to ensure SMBs are paying reasonable interchange, Payment Card Industry Data Security Standard compliance, statement, customer service and other related fees.
Over time NMA has expanded through an international network and now considers itself a self-sustaining, risk-holding acquirer with in-house underwriting and risk management services for merchants and channel partners.
A key differentiator for NMA has been its proprietary account optimization software. "One of NMA's account experts, who are all Certified Payments Professionals, will review the account and the account processing history, and see what fees can be reduced," said Heather Petersen, founder and Chief Executive Officer of NMA. "NMA's experts not only work to keep merchants' rates low, but they also educate merchants on ways to keep costs down."
This optimization process apparently takes place across the board. "Between the account experts handling fee reductions, the risk analysts monitoring accounts to mitigate risk exposure, and customer service representatives handling any merchant issues and dilemmas, all of the experts at National Merchants Association work for you,” Petersen noted.
The association stated its internal chargeback control platform allows customer service representatives to intercept inbound transaction disputes before they become chargebacks. In addition to traditional merchant offerings such as free POS systems, next-day funding and international processing, NMA also provides a subscription-based membership program. With this program, merchants can choose the basic, plus or premium service, and receive tiered benefits including, for example, discounted shipping rates, gift and loyalty cards, quarterly account reviews, text message, and social media marketing. With the quarterly analysis, merchants can assess where further savings might be attainable.
Petersen's personal commitment to the payments industry includes serving as Chairperson for the Electronic Transactions Association's Education Committee, where she and other industry professionals created the ETA Guidelines on Merchant and ISO Underwriting and Risk Monitoring, a 114-page document released in March 2014.
In addition to implementing the ETA's procedural guidelines at NMA, Petersen also encourages agents and employees to earn the ETA Certified Payments Professional credential. Alexis King, who serves as Director of Sales Support for NMA has been a CPP since 2013. A CPP herself, Petersen is also MicroBilt certified, having completed the ComplyTraq Fair Credit Reporting Act (FCRA) Certification Program. The company now services a number of hard to place merchants who have had difficulty establishing processing relationships elsewhere. Because NMA strictly follows the ETA’s and FTC’s Best Practices, they are able to manage these merchants accordingly, and ensure that they are properly conducting business. They even help advise these merchants on the best practices, allowing them to build solid processing history.
In early 2014, NMA introduced the ProAgent Partner Program, a revenue-generating model it hopes will fuel portfolio expansion for its ISO and merchant level salesperson partners. The association also stated it recently added the 100% Residual Incentive program, which pays 100 percent residuals on low-risk, brick-and-mortar, card-present and domestic merchants boarded through NMA.
"This incentive allows National Merchants Association to balance out its portfolio with low risk accounts," Petersen said, adding that with NMA's in-house risk and underwriting process it is able to approve merchants rapidly. NMA boasts a 99.8 percent approval rate.
NMA also noted that it provides competitive splits, real-time portal access, built-in chargeback mitigation/interception, and ongoing education and training as part of its partner package. For merchants who prefer to give back, NMA offers a Give-it-Back program through which it will donate up to 50 percent of the profit on merchant fees to the merchant's charity of choice.
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Company Profile originally appeared in
The Green Sheet Issue 141102
220601 - Nationwide Payment Systems
211102 - Kalamata Capital Group
210701 - Choice Merchant Solutions
200601 - Delta Payment Solutions
190802 - Credit.net, a division of Infogroup
190702 - Samsung Electronics America Inc.
181201 - Network Merchants LLC
180902 - MainStream Merchant Services Inc.
180801 - Century Business Solutions
180502 - Priority Payment Systems Northeast
180501 - Merchant e-Solutions Inc.
180301 - Wirecard North America
180201 - Sysnet Global Solutions Ltd.
171202 - Secure Cryptopayments
171002 - National Benefit Programs LLC
170902 - Frates Insurance & Risk Management
170901 - DCS Holdings Group LLC
170802 - Apogee Payment Systems LLC
170702 - Active Software & Hardware Systems
170701 - Veratad Technologies LLC
170502 - Frontline Processing Corp.
170501 - Platinum Choice Bancard LLC
170201 - Electronic Payments Inc.
161202 - International Bancard Corp.
161201 - CSR Professional Services Inc
161102 - Digitzs Solutions Inc.
161101 - Residual Sheriff LLC.
160801 - DigiPay: Solutions Inc
160702 - CreditCardProcessing.com
160201 - Lead Tracking Systems LLC
151202 - Benseron Information Technologies Inc.
151201 - CardWare International Inc
151101 - Lion Capital Group LLC
150801 - Topcreditcardprocessors.com
150702 - Vision Payment Solutions LLC
150601 - Conformance Technologies
150502 - Global Processing Systems
150402 - Mercantile Processing Inc.
150401 - Field Guide Enterprises
150302 - Signature Card Services
150301 - Premier Payment Systems Inc.
150201 - Humboldt Merchant Services
150102 - Expansion Capital Group LLC
141102 - National Merchants Association
141001 - Instant Credit Manager
140902 - Merchant Cash and Capital LLC
140701 - National Transaction Corporation (NTC)
140601 - Total Merchant Services
140501 - Nationwide Payment Solutions
140501 - BPC Banking Technologies
140301 - Meritus Payment Solutions
140201 - Process Pink Payments LLC
131202 - First American Payment Systems L.P.
131102 - Evo Payments International LLC
131001 - Live Reps Call Center
130901 - Regal Payment Systems LLC
130901 - The Merchant Solutions
130802 - North American Bancard LLC
130801 - Payment Logistics LLC
130702 - Plug n Pay Technologies Inc.
130601 - U.S. Merchant Systems LLC
130402 - National Processing Co.
130202 - Charge Card Systems Inc.
130202 - Layered Technologies Inc.
130102 - Glazer_Kennedy Insiders Circle LLC
121202 - American Microloan LLC
121102 - Keep in Touch Systems Inc.
121102 - Merchants Choice Payment Solutions
121002 - Washington Bancard Merchant Services LLC
120902 - Central Payment Co. LLC
120802 - Royal Merchant Holdings LLC
120801 - National Benefit Programs LLC
120602 - Cardinal Commerce Corp.
120601 - Veritrans Merchant Services LLC
120502 - ExecuTech Lease Group
120502 - The Small Business Authority
120402 - Chargeback Guardian Inc.
120401 - Electronic Payment Exchange
120301 - Complete Merchant Solutions LLC
120201 - CSR - Compliance Solutions and Resources
120102 - Alpha Card Services Inc.
111002 - Lead Source Call Center
111001 - First Annapolis Consulting Inc.
110902 - Point of Sale System Services Inc.
110901 - Sage Payment Solutions
110801 - Century Payments Inc.
110702 - Creative Vision Studio LLC
110702 - Network Merchants Inc.
110701 - Capital Access Network Inc.
110602 - eProcessing Network LLC
110602 - Moneris Solutions Inc.
110502 - Paragon Application Systems Inc.
110401 - Merchant Implementation Services
110301 - FrontStream Payments Inc.
101202 - CheckAlt Payment Solutions
101102 - Impact Payments Recruiting
101101 - Global Electronic Technology Inc.
101002 - TriSource Solutions LLC
100802 - Federated Payment Systems LLC
100801 - Voltage Security Inc.
100601 - NETSURION (formerly Vendor Safe Technologies)
100502 - Transaction Network Services Inc.
100402 - Secure Payment Systems Inc.
100401 - Elite Merchant Solutions
100302 - Retail Decisions Inc.
100102 - Payment Alliance International
091201 - Performance Training Systems Bankcard Boot Camp
091101 - Merchant e-Solutions Inc.
091002 - Whitehall Capital Advisors LLC
090901 - CoCard Marketing Group LLC
090801 - First National Merchant Solutions
090701 - checXchange Money Transfer Systems Inc.
090601 - Sterling Payment Technologies
090502 - Infinity Payment Systems
090501 - Merchant Cash and Capital
090401 - UseMyBank Services Inc.
090401 - Data Delivery Services Inc.
090302 - Velocity Merchant Services
090302 - Metro Merchant Services
090301 - Smart Transaction Systems Inc.
090301 - DCC Merchant Services USA LLC
090202 - TransFirst Holdings Inc.
090201 - ACH Payment Solutions
081202 - Affirmative Technologies Inc.
081201 - On-line Strategies Inc.
081101 - Vision Payment Solutions LLC
081002 - Veratad Technologies LLC
081001 - International Merchant Solutions LLC
080801 - GreenSoft Solutions Inc.
080702 - Smart Circle International
080601 - International Bancard Corp.
080502 - DRG Telemarketing Inc.
080501 - BCC Merchant Solutions
080402 - U.S. Merchant Systems
080401 - Greystone Business Resources Corp.
080302 - Transmedia Payment Services Ltd.
080102 - Sonoma Technical Support Services
071202 - Barclay Square Leasing Inc.
071102 - FirstView Financial LLC
071001 - Sage Payment Solutions
070902 - YourTownMall Business
070901 - Nxgen Payment Services
070802 - All card Processing-AAMonte-USA
070801 - Money Movers of America Inc.
070602 - Central Point Resources Inc.
070601 - Positive Feedback Software LLC
070502 - Premier Payment Systems
070501 - Amacai Information Corp.
070402 - National Bankcard Systems