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A Thing A Bigger Thing

Wednesday, January 31, 2018

Third-party breach affecting Four Seasons contained

F our Seasons Hotels and Resorts learned of a data security breach at Sabre Hospitality Solutions, a third-party hotel reservations provider working with the company. The intrusion compromised payment card data and other information pertaining to a limited number of consumers. Four Seasons confirmed the issue has been contained and no unauthorized access to Sabre's system currently exists.

The hotel chain also emphasized that guests who made reservations through Fourseasons.com, the Four Seasons Worldwide Reservations Office, or directly through any of its hotels and resorts were not affected by the incident. The impacted reservations were made through such nondirect channels as online travel agencies and travel agents, which are processed through Sabre Hospitality Solutions SynXis Central Reservation System.

Breach, investigation, aftermath

Four Seasons disseminated the following details about how the intrusion occurred, how it is being investigated and how consumers can protect themselves:

Four Seasons also said it is "working closely with Sabre to ensure Four Seasons guests are notified in a timely manner and provided with appropriate information. Impacted guests with available email or mailing addresses have been sent notification of this incident commencing on Jan. 15, 2018."


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