Tuesday, April 12, 2011
The Federation of Consumer Organisations gave mobile telecommunication operators in Thailand notice that they may face legal action if they can't adequately clarify business practices concerning leftover minutes on prepaid calling cards, according to the Bangkok Post.
The non-profit FTO is threatening to file suit against both private- and state-run enterprises for unfair treatment of prepaid calling card users, the media outlet said. It quoted telecom researcher Anuparb Thiralarp as saying that the telecom providers treat such users like second-class citizens tied to substandard service contracts.
Reportedly the contracts include:
According to Thiralarp, mobile operators keep billions of bhat (the currency of Thailand) from unused funds left on prepaid SIM cards, the Bangkok Post said. The news organization added that Thailand has 69 million mobile phone users, with 90 percent of them using prepaid phones and ancillary prepaid card services.
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