Friday, August 28, 2020
“Thank you again for joining us for the MPC digital payment conference 2020,” Ellerman said. “If you're new to MPC, we're inviting you back next year to enjoy the live event and meet us all in person. I also want to thank our speakers, exhibitors and our sponsors who so graciously covered everyone’s ticket costs.”
Dave Wilson, vice president, operations at Paid, described attending, sponsoring and exhibiting the MPC20 as the next best thing to participating at a live, onsite event. “While there is nothing quite like an in-person event, Marla and her team did an amazing job bringing this all together without any hiccups,” he stated. “That is the beauty of our industry, everyone, including attendees, panelists and moderators, comes together when we need each other.”
As she reflected on the 2019 conference held at Chicago’s Swissotel and previous events, Ellerman observed that the show’s audience has expanded from early mobile technology providers to leading financial institutions, technology companies, fintechs and independent software vendors. The decision to rebrand as “The Future of Mobile and Digital Conference,” was made months before cancelling the onsite conference due to COVID-19, she stated.
“MPC’s steady growth mirrors the evolution of mobile and digital technologies in many ways,” Ellerman said. “As solutions become increasingly embedded in the fabric of our businesses and lives, we’re finding new ways to connect and transact while maintaining a consistent user experience.”
Peter Gordon, head of enterprise money movement, U.S. Bank, a platinum sponsor, opened the show with a Zelle workshop and led a virtual happy hour featuring live music at the close of Day One. Gordon noted that MPC has always been in sync with industry trends, including current issues impacting financial services.
“A key trend for digital payments in 2020 is really the acceleration of use cases,” Gordon said. “It's about how we leverage this technology and rich data, shared across large to small financial institutions, and how we enable use cases [during COVID-19] that we didn't even conceive of before.”
Feedback about the virtual platform from sponsors, exhibitors and attendees has been positive, MPC organizers noted. While several participants had to exit and log back in on the first day of the conference, due to a nationwide Zoom outage, most described the platform as easy to use and navigate, with no disruptions to the live streaming presentations. Organizers additionally noted that presentations are currently available for on-demand viewing on the MPC app and website.
Stuart Armstrong, chief revenue officer at JohnRyan, appreciated the high level of engagement during a panel discussion moderated by Kathy Crumley, global banking lead and payment enablement strategist at Intel with panelists from Pyramid Americas, Reliant and JohnRyan.
“To our delight, we have already heard back from many of the session attendees,” Armstrong stated. “They’re interested in how edge computing is redefining in-branch digital signage to significantly reduce both up-front capital costs and overall maintenance.”
Ellerman thanked Shilo Lusson, MPC program manager, for her outstanding contributions in organizing and producing MPC20 Virtual. The success of this year’s conference reflects Lusson’s impeccable attention to detail and personal interactions with speakers, sponsors and exhibitors and industry thought leaders, she stated.
Additional agenda highlights included the following:
Navigating the post-COVID customer journey: Paul McAdam, Senior Director of Banking & Payments, J.D. Power, examined how how payments and banking providers are using digital and mobile technologies to build trust and loyalty and help consumers navigate the crisis.
COVID-19’s impact on payments: Jodie Kelley, CEO, ETA, moderator, with panelists Beth Horowitz Steel, partner, Glenbrook; Jordan McKee, research director, 451 Research, part of S&P Global Market Intelligence; Thad Peterson, Senior Analyst, Aite Group
Surcharging and cash discounts: John Barrett, EVP, agent/ISO channel, NXGEN USA, moderator, with panelists Robert Heinrich, vice president, sales, Simpay; Jonathan Razi, CEO, CardX and Andy Waskey, Direct Biller head of product, Aliaswire.
Keynote: Regulatory report: Scott Talbott, SVP, government relations, ETA
Keynote: Delivering innovations to the Edge: Richard Newman, cofounder and CTO, Reliant
Keynote: Parting the clouds: Edge computing in action: Phil Stead, Vice President, Solutions, Reliant
Voice-enabled commerce: Ammar Ahmed, director of billing solutions, Heartland, moderator, with panelist Adrian Talapan, CEO, Fee Navigator
Digital Wallet Innovation Awards: Thad Peterson, Senior Analyst, Aite Group, moderator, with honorees Jeanniey Walden, DailyPay; Latha Ganeshan, Datum Software/Vela; Maryk Guberman, Datum Software/Vela; Derrick Ongchin, Afterpay; Naa Dromo Korankye-Ankra, Zeepay; Harsha Akkinepally, Datum Software/Vela; Amit Kapur, Airtel Uganda Limited; Comviva Technologies Limited.
MPC Visionary Award 2020: Dale Laszig, presenter, with honoree Scott Goldthwaite, president, Aliaswire.
Keynote: Features of a modern digital-first card: Vaduvur Bharghavan, CEO, Ondot Systems.
Keynote: Building consumer trust in the age of doubt: Sarika Sangwan, global vertical strategy & marketing lead, financial services, Pinterest
How 5G will change the way we bank: Greg Wilfahrt, chief mobility & marketing officer, AP Technology, with panelists Mike Dano, editorial director, 5G mobile strategies, Light Reading; Brian DuCharme, vice president, payments product management, TNS; Dan Van Dyke, research director, financial services, Insider Intelligence.
Growth-hacking secrets of payfacs: Bruce Shirey, SVP business solutions, Amaryllis, with panelists Ryan Edwards, vice president, service provider business development, Wells Fargo; Caroline Hometh, CEO, RPY Innovations and Austin Lewis, CEO and CFO, Paid.
Keynote: smart interactions and the future of banking: Peter Gordon, head of enterprise money movement, U.S. Bank, with Tiffani Montez, senior analyst, Aite Group.
Identity validation in the mobile channel: John Buzzard, lead analyst, fraud & security, Javelin, moderator, with panelists Kevin Gosschalk, CEO & founder, Arkose Labs, Bence Jendruszak, COO & co-founder, SEON and Rich L. Stuppy, chief customer experience officer, Kount.
Biometrics and the fight against fraud in payments: Travis Dulaney, CEO, PayFi, moderator, with panelists David Lott, payments risk expert, Federal Reserve Bank of Atlanta, Sherif Samy, chief growth officer, Entersekt and Randy Vanderhoof, executive director, Secure Technology Alliance.
Driving real-time payments: Peter Gordon, head of enterprise money movement, U.S. Bank, with panelists Doug Cox, vice president, commercial payments, IBM; Troy Hagey, principal, KPMG; Alexandre Pinto, director of innovation, Matera and Jordan Reynolds, global head of processing solutions, Elavon.
Capturing the connected consumer: Kathy Crumley, global banking lead & payment enablement strategist, Intel, moderator, with panelists Ryan Lagace, Co-founder & COO, Pyramid Americas; Richard Newman, Co-founder & CTO, Reliant and Nancy Radermecher, President, JohnRyan.
Keynote: building a digital payment strategy your customers love: Laura Weinflash, vice president, financial institution journey master, Early Warning.
Navigating the jumbo acquirer landscape: Greg Cohen, principal, Lovell Minnick Partners, with panelists Lane Gordon, co-founder & managing director, Preston Todd Advisors and Tim Willi, managing director & senior fintech analyst, Wells Fargo.
The state of blockchain and cryptocurrency today: Nitin Gaur, director, worldwide digital asset labs, IBM, moderator, with panelists Alon Goren, founding partner, Draper Goren Holm; Todd Lawrence, Coinsource and Jonathan Levi, CEO, Hacera.
Rewriting the payments playbook: Dale Laszig, senior staff writer, The Green Sheet, moderator, with panelists Eugene DeSilva, global payments general manager, Aliaswire; Robert Downton, vice president, sales, North America, AMP – Advanced Mobile Payments Inc. and Royce Hall, director, business development, Level 12.
MPC20 launched WeedTechUS on the third day of the conference, a workshop focused on the cannabis, hemp and CBD industries. Live presentations by fintech influencers and policymakers addressed a range of industry issues, including payment methods, compliance, legislative updates and banking and marketing trends.
“This year’s agenda at MPC20 and WeedTechUS provided attendees with the guidance they need to navigate ever-changing payments and emerging markets,” Ellerman said. “Keynote presentations and panels addressed new mobile commerce platforms, services, solutions and standards, from how to capitalize on technology trends to the latest developments in transaction security. We hope you enjoyed it and will join our continuing fintech journey.”
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