Saturday, December 8, 2018
"Bad guys are building a product, packaging it and getting it ready for sale," Lewis said. "Before these records go on the Dark Web, they are cross-referenced and confirmed with other data."
The 2017 Equifax breach compromised 145 million civilian records, Lewis noted. This event and increasingly complex, sophisticated identity theft schemes make the 2018 holiday season a dangerous time for holiday shoppers and retailers. "Javelin Strategy and Research puts the total value of identity theft at nearly $17 billion dollars last year," he added. "On average, an identity was stolen every 1.88 seconds in the United States in 2017. More than 57 million records have been exposed this year according to the Identity Theft Resource Center."
Chris Marchand, vice president, business development at Verifi, a risk mitigation company, has seen increased friendly fraud, also known as chargeback fraud, throughout the holiday season. These events increase merchant headaches and costs. They occur when consumers make purchases with their own credit cards but then, after receiving the goods or services, ask their credit card issuers to reverse charges. These false chargebacks are often triggered by credit card statement sticker shock. Some issuers would rather process a chargeback than risk losing a customer, he stated.
"Adding fuel to the fire, some customers dispute legitimate transactions due to billing confusion, such as the merchant's name not matching their trading name or forgetting about a purchase made," Marchand said. "Consequently, merchants face loss of revenue and merchandise, plus fines and fees applied by acquiring banks."
Merchants and card issuers should collaborate and share transaction information to resolve issues at the earliest possible stage, Marchand advised, adding that merchants "need to ensure they deliver the best customer experience while arming themselves against chargebacks at an already frantic time of year."
Lewis said Intellicheck recently found a news organization's contact email and password for sale on the Dark Web. Intellicheck had been working with the company but does not use the same password on multiple sites. "Fortunately, our corporate policy is they have to use different passwords [on different websites], so we weren't at risk," he said. "You open yourself up to security threats when you do that."
Javelin Strategy provided additional protections against identity theft in the whitepaper titled 2018 Identity Fraud: Fraud Enters a New Era of Complexity, as follows:
"There is enough data on every one of us; it's far too easy to steal identities," Lewis said. "Cybercriminals used to be able to steal a little bit about you, but Equifax had all the information about you in one place and for the first time, Social Security numbers are more prevalent than credit card numbers on the Dark Web."
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