Payments by the numbers

Following are research highlights from recently published payments industry reports.

Multichannel reality check

A survey of online retailers by Retail Systems Research LLC found that 71 percent of top performers value investment in cross-channel capabilities as a top priority. "Customers are channel agnostic, and as a result, retailers know they must be as well," said Steve Rowen, Managing Partner for RSR and co-author of the survey report, The Multi-Channel Retailer's Reality in a Post-Amazon World: Benchmark Report 2012.

Roadmap to data security

A RIS Roadmap Series report, Six Steps Toward Tighter PCI and Data Security, describes mileposts for gaining better control over data security. These include mapping responsibilities for mobile payment security while tightening mobile payment security measures, improving in-store wireless network security, and protecting customer data online, among others. The report also addresses underlying security issues, such as the deployment of employee smart devices at work.

Fed reports on small business card usage

The Federal Reserve Bank of Philadelphia paper Small Business Use of Credit Cards in the U.S. Market offers insights into the small business payments environment, including pre- and post-recession credit comparisons, the impact of the Durbin Amendment to the Dodd-Frank Act of 2010 on debit card usage, and the influence of credit card billing cycles on meeting the cash flow demands of small enterprises.

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