Talk Softly,
and Forget the Stick
In The Green
Sheet, we've discussed the issue of airport safety ókeeping
your laptop with you at all times, watching as it goes through the
metal detector, etc. But, what about another kind of airport
security: cell phone security. We're not talking about someone
stealing your phone. We're talking about someone overhearing
sensitive information that you are "broadcasting" to other
travelers.
How many times
have you been in an airport or on a plane and you've heard the
sensitive details, such as margins, rates, and dollar figures, of
someone's business? This person may be thinking, "No one here knows
who I am or what company I'm with. This data doesn't mean anything to
them." But, you never know. To a trained ear, this person is giving
away their secrets. If your are travelling to a trade show or
conference, the chances that a competitor is nearby are
greater.
When conducting
business on a cell phone in a public place, you risk leaking private
information, either about your company or about your prospect's
business, without even knowing it. Besides talking in a lower tone,
there are other things you can do to protect your company and your
prospects, without inconveniencing those around you. Here are some RE
minders:
-
- Reposition. As
you wait for your flight to board, find a secluded area to
place/receive calls, a gate that doesn't have a plane coming in,
for example. You will decrease the chances of sharing too much
information and if there is less background noise, your prospect
won't feel as if he is simply a detail that you need to clear up
before you get on the plane.
- Reschedule. If
you receive a call that could contain sensitive information, speak
in generalities and explain to the caller that, for their
protection, you are not able to get into the details. Schedule a
specific time when you will return the call and be able to speak
freely.
- Relocate. If
you receive a call while on board a plane, get out of your seat
and go to the rear of the plane to conduct
business.
We work too hard
for our business to inadvertently give it away. Always be aware of
your surroundings and of the implications of what you share in
public.
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Copyright © The Green
Sheet, Inc., 1999. All rights reserved.
First Published November 1,
1999