CheckFree recently revealed the third generation of its electronic billing and payment (EBPP) service, CheckFree E-BillSM. The new version includes enhancements focused on enabling billers to deliver EBPP options to their customers faster, and expands the event tracking and audit trail features.
CheckFree E-Bill tracks information each time a biller, financial institution, or consumer initiates a system request. E-Bill then enables consumers, financial institutions, and billers to access the same event information. "The two most common customer care issues are billing amount questions and why a previous payment was not reflected on the current bill," said Peter J. Kight, chairman and chief executive officer. "With the fully interactive biller-to-consumer dialog made possible by CheckFree E-Bill, customers can go online to research billing questions and quickly confirm that their payment has been posted by the biller."
E-Bill also allows billers to offer bill distribution through aggregation points. With "direct distribution," the biller distributes a bill notification to aggregation points, without bill summary data. When customers "click" on the bill notification, they are seamlessly linked to the biller's Web site, where they can choose to view the bill in summary or in detail.
E-Bill also supports classic distribution, which is when the biller distributes bill summary data to aggregation points and links the customer to the biller site only for bill detail. Or, consumers can log-on directly to the biller Web site to access bills.
A full market launch is slated for late this summer. CheckFree can be found on the Web at www.checkfree.com.
