Product: IngeCare help desk service
Company: Ingenico

When technical questions about equipment come up, ISOs and merchant level salespeople (MLSs) might find themselves at a loss for answers.

But their job is to provide the right solutions for their customers, and part of the process has to include being able to resolve customer service issues once the sale is complete.

Ingenico recently launched a first and second level help desk service that is accessible at no charge to acquirers, MLSs and merchants alike. Dubbed IngeCare, the service provides support for a number of issues and covers a range of Ingenico terminals. Initially supported through IngeCare are the company's Elite 510, Elite 710, i5300 and i7770 short-range wireless terminal.

The idea behind IngeCare is to simplify sales and support of Ingenico's class B certified applications for the company's network of acquirers and resellers. Leaving the support to the trained, dedicated help desk staff lets resellers concentrate on selling transaction solutions.

Knowing that all your bases are covered creates a sense of security, and that confidence comes through in your sales presentations. Finalizing the sale of the solutions is easier when MLSs can assure merchants that help is available 24 hours a day, every day, and that it's free.

Services provided as part of IngeCare include terminal and application support for merchants and MLSs; application download and parameter downloads and updates. IngeCare uses a state-of-the-art estate management system to track and store terminal information, software versions, parameters and other information to ensure timeliness and accuracy.

Ingenico North America
1003 Mansell Road
Atlanta, GA 30076
770- 594-6000
www.ingenico-us.com