Product: CyberSource Reconciliation Solution
Company: CyberSource Corp.

Many large-scale e-commerce merchants have order systems and payment systems that are not completely integrated, so most of them would agree that the process of reconciling electronic payments with receipts and managing chargebacks involves too many manual steps. CyberSource Corp. offers a customized and highly automated Reconciliation Solution that helps eliminate most of these manual steps.

A typical non-automated reconciliation process involves first visiting the processor's Web site to download deposit and chargeback reports. Then, employees must enter data from these reports into a spreadsheet or other tracking system. Next, resources gather order data and conduct searches for each order based on cardholder account information, followed by a review of the action necessary. After all this, the final steps after taking action of any kind are to update the order system and the reconciliation tools.

CyberSource says its Reconciliation Solution automates nearly 90% of this process. The software compares order data recorded by the merchant with payment activity data automatically downloaded from the merchant's payment processor. It can automate actions for resolving discrepancies and chargebacks, based on business rules established by the merchant. It generates exception reports. An administration interface provides consolidated access to reports, case status and administration, and all associated order information.

Merchants benefit from increased revenue capture, reduced overhead costs in resources, quick identification of order problems and increased customer satisfaction. The CyberSource Reconciliation Solution is a customized solution and requires installation by a professional services team. The software runs on Microsoft Windows 2000 and on Sun Solaris.

CyberSource Corp.
1295 Charleston Rd.
Mountain View, CA 94043
888-330-2300
www.cybersource.com/reconciliation