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Something to Talk About

I n issue 99:09:02 we reported that Wells Fargo installed talking ATM machines in California to help visually impaired customers complete their banking transactions. Well, the trend has finally hit the Midwest. Bank One Corporation has installed the first "talking" Automated Teller Machines in Illinois and Ohio.

Bank One has installed 30 of the newly developed ATMs in the Chicago and Columbus areas. By the end of the year the bank plans to install 100 additional talking ATMs in these and other markets.

"This effort reflects our focus on delivering service, convenience and choice to all of our customers," said Michael Welborn, head of Retail Banking at Bank One.

When the subject of Talking ATMs is discussed, many people understand that the technology will service people who have been unable to see for years. However, these ATMS also allow a growing population of active, aging people with diminishing eyesight to maintain their independence and manage their finances.

The issue of security and broadcasting an account holder's personal data aloud is addressed by using a standard set of earphones. Users receive voice prompts that take them step-by-step through ATM transactions. The earphones can be obtained from the Bank One banking center locations that feature the new technology. Bank One employees will help users get acquainted with the modified ATMs, and audio users will hear a brief "orientation" at the ATM machine.

More information about Bank One's talking ATM program is available by calling (877) 241-8665. Bank One Corporation is the nation's fifth-largest bank holding company, with assets of more than $270 billion. Bank One offers a full range of financial services to commercial and business customers and consumers. It can be found on the Internet at www.bankone.com.