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Letters to the Editor
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Dear
Paul: It
has come to my attention that some very serious misrepresentations have
been stated about Global eTelecom. And, after a brief conversation with
you I realized that it needed to be addressed in a more direct fashion. As
you know, Global eTelecom purchased the processing technology of GPST,
Inc. Not the company. The processing technology. Because of GPST’s
industry wide reputation for conducting business, many rumors have been
floating around as to the exact nature of the circumstances surrounding
the purchase of the processing technology. I hope this letter
unequivocally clarifies the issue. Global
eTelecom enjoys a sterling reputation for conducting business in our
industry. This is something that has been earned. Such reputations are not
freely given. A tremendous amount of blood, sweat, faith, and many tears
have been shed by our entire team to set a standard of honesty, integrity,
and truthfulness in our dealings with others. It is not something that is
taken lightly by anyone on our staff. Commitment, dedication, excellence
and integrity are something that is demanded of every staff member,
regardless of their position. When you call or come by our offices, you
can sense and feel this in our interreaction with others. GPST,
as everyone knows, and as we found out later, had a horrible reputation
for the way they conducted business in our industry. Inference has been
that we are nothing more than a continuation of GPST. Our entire staff and
I find this very offensive. When such inference is made, you slander,
defame and bring reproach on all of the innocent, hard working, honest
people who have dedicated their lives to make our company as success. We
are not GPST, nor are we a continuation of GPST. Please check our
reputation with anyone in or around our industry. A leopard does not
change his spots. The way business was conducted at GPST was dishonest.
The myriad of lawsuits and complaints at NACHA prove it. The management
and owners of GPST are the ones who should be held accountable and
responsible for the actions of GPST, not Global eTelecom. For instance,
one of the former owners, David Boyd, who additionally was a director and
officer of GPST (Chief Operating Officer) is now employed as a key
executive officer with BankServ in a similar position. (Vice President of
Operations). While this is a direct and blatant violation of his
non-compete and non-disclosure contract, it is not surprising considering
the way things were done at GPST. It is par for the course. However, why
does the same inference not be placed upon BankServ for hiring this
gentleman as one of its key executives controlling their operations? Is
this not the same individual who controlled the daily operations at GPST
as Chief Operations Officer? For
the record, specifically naming Mr. Russell Gosselin, former President of
GPST; I would want the record to reflect that he is not an executive, in
management, or an employee with our company. The
same cannot be said of our competitor. I have grown very weary of
receiving phone calls from people that I have never even heard of, who
swear at me angrily because they say that GPST owes them money. This has
happened time and time and time again for months now. Global eTelecom does
not have the records of GPST. We would not even know where to begin in
trying to clean up their mess. Global eTelecom should not have to. The
people who create the mess should be the ones to clean it up. It is called
taking responsibility for your actions. Running off and trying to hide at
another company does not clean the slate. But nevertheless, when I have
such an encounter, I try to explain the situation to the offended party
and get them to calm down. When the call is finished, I usually find I
have a person who respects our integrity at Global eTelecom, and they
thank me for listening to them about how they were treated by GPST. Many
are then apologetic. They are just tired of being treated dishonestly and
at being given the run around, and any one of us would feel the same in
their position. Many people have just assumed that we were the same
company until they actually dealt with us. That is when they realized that
they are working with a different company. A company very different from
GPST. This is a sad statement, but it is true. For
the record, Global eTelecom abhors the way business was conducted at GPST.
It was dishonest, immoral and unethical from our point of view. The venom
that we have had to experience from ISO’s, merchants, and other
processing companies just for purchasing the processing technology has
been indescribable. This letter is not going to be an eye opening
revelation to our industry. That alone may be the most telling statement
in this letter. It gives us pause and makes us wonder if knowing what we
do now if we would actually purchase the technology again. The people who
ran GPST need to publicly acknowledge that they were wrong, and they
should be monitored in the industry to make sure that this type of
situation never occurs again. We
are in the business of handling other people’s money. We should treat
our position as stewards of other people’s money with a deep respect,
and honor the faith and trust our merchants, ISO’s and partners have
placed in us. I fully realize that we are all human, and mistakes are
made. That is how we all learn our greatest lessons, from our mistakes.
Passing off responsibility for our actions does not allow us to learn.
Taking responsibility for them does. Hopefully, the way our team at Global
eTelecom has handled the adversity that has come from a situation that we
did not create has earned us the respect of our fellow peers. When someone
burns others in our industry, it casts a shadow over everyone associated
with what we do. Global
eTelecom and our entire staff looks forward to working with our industry
and building on our reputation as a company who conducts business with
honesty, integrity, and dedication to our ISO’s, merchants and partners.
We realize that this is what makes us successful as individuals and as a
company. It is the foundation on which we have built our company, our
future and our goals on. I hope this unequivocally states Global
eTelecom’s position. If anyone in our industry has any further
questions, please contact me personally at (850) 650-8506. Sincerely, John
H. Beebe Chairman
& Chief Executive Officer Global
eTelecom, Inc. John: Seems
perfectly clear. Good
Selling! Paul
H. Green Dear
Paul et al: Thank
you for the recent Green Sheet Seminar
(I attended in New York). As a small MSP with limited resources
(especially time), I found your seminar to be time extremely well spent. I
have been with two companies since joining the industry and I have found
it difficult to get reliable, unbiased information to help my business
grow. At the seminar, there were members of every facet of the industry
telling me exactly what I wanted to learn. I
look forward to someday (soon) giving back, by being a sponsor or
presenter at a future GS Seminar. If
I wore a hat, it would be off to you and your organization right now. Regards, Eric
Deane CreditCard-Accounts.Com
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